Error opening the Quantum Project Manager program
(Last updated 8/2/2022)

If you get a message when opening the program "Execution of this application has stopped due to a runtime error.", see below.

Microsoft released an update on 7/12/22 that caused this error when opening the Quantum Project Manager program. The update that caused the problem is "Security Update for Microsoft Office 2013 (KB5002121)". Click here for more information.

Microsoft released an update on 8/2/22 that fixes the above error when opening the Quantum Project Manager program. The update that fixes the problem is "Update for Microsoft Office 2013 (KB5002250) 32-bit Edition". Click here for more information.

Run Windows Update on your PC to download the latest fixes including KB5002250 to fix this problem, or

Click here to download and install the KB5002250 update to fix the problem described above

If the above does not work to resolve the problem, continue below.

DO NOT DO THE STEPS BELOW IF YOU ARE NOT HAVING THIS PROBLEM OR IF INSTALLING THE UPDATE ABOVE RESOLVES THE PROBLEM.

The KB5002121 update can be removed to resolve the problem by following the steps below.

To remove the Microsoft fix that caused the problem:
1. Close out of the Quantum Project Manager program or any error messages.
2. Open the Windows Control Panel.
3. Click on Programs and Features, then click “View Installed Updates”.
4. Go to the section titled “Microsoft Access Runtime 2013” or “Microsoft Office 2013”.
5. Find the entry for “Update for Microsoft Office 2013 (KB5002121) 32-bit Edition” and click it to highlight that entry.
6. Click on the Uninstall button at the top of the page to remove this update (or right click the entry and click uninstall).
7. Open the Quantum Project Manager program. It should open successfully now.
8. If you are using any kind of managed services, add KB5002121 to the list of updates to not install. Or you can temporarily pause your Windows or Office updates to make sure this update does not get reinstalled. Then when there is a permanent fix, you can resume the normal updates. Check this page for the latest information on this situation.

To temporarily pause Windows Updates (if needed):

Windows 10
1. Click the Windows Start button, then click Settings.
2. Scroll down and click Update & Security.
3. Click "Windows Update".
4. Scroll down and click Advanced options to pause until a selected date.

Windows 11
1. Right click the Windows Start button, then click Settings.
2. Click "Windows Update".
3. Select how long to pause updates, then click "Pause Updates". Note you can pause updates for up to 5 weeks.

Call technical support at 610-373-4835 or email us at support@quantumss.com if you need assistance.