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Error 3340 problem opening the Quantum Project Manager

Microsoft released an update on 11/13/19 that caused error 3340 when opening the Quantum Project Manager program. This only affects users with version 17.1 or later who are using the Access 2013 runtime. The update that caused the problem is "Security Update for Microsoft Office 2013 (KB4484119)".

There is an update (KB2965317) now available from Microsoft to fix this problem that can be downloaded from here:

https://www.microsoft.com/en-us/download/details.aspx?id=100616

Just click the link above and follow the instructions to download and install the fix.

DO NOT DO THE STEPS BELOW IF YOU ARE NOT HAVING THIS PROBLEM OR IF INSTALLING THE UPDATE ABOVE RESOLVES THE PROBLEM.

 Alternatively, the KB4484119 update that caused the problem can be removed to resolved the problem by using the instructions below.

To remove the fix that caused the problem:
1. Close out of the Quantum Project Manager program or an error messages.
2. Open the Windows Control Panel.
3. Click on Programs and Features, then click “View Installed Updates”.
4. Go to the section titled “Microsoft Access Runtime 2013” or “Microsoft Office 2013”
5. Find the entry for “Security Update for Microsoft Office 2013 (KB4484119)” and click it to highlight that entry.
6. Click on the Uninstall button at the top of the page to remove this update (or right click the entry and click uninstall).
7. Open the Quantum Project Manager program. It should open successfully now.

Call technical support at 610-373-4835 or email us at support@quantumss.com if you need assistance.

 

 
Last modified: December 02, 2019